Ericsson: customer engagement

29 July 2022 | Research

Michelle Lam

Company profile | PPTX and PDF (2 slides) | Customer Engagement| Telecoms Software Market Shares


Ericsson’s Digital Experience Platform uses Ericsson's product catalogue, order orchestration and configure, price, quote (CPQ) capabilities to enhance the customer experience. Ericsson is shifting its focus to cloud-native and automation solutions.

Information included in this report

  • Strategy overview
  • Analysis of Ericsson, including strengths and weaknesses


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