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Ericsson: customer engagement

03 March 2021 | Research

Yushan Chen

Company profile | PPTX and PDF (2 slides) | Customer Engagement| Telecoms Software Market Shares


Ericsson is a provider of major equipment, software and professional services to communications service providers (CSPs). The company has a global footprint and will continue to focus on revenue growth in emerging markets.

This company profile provides:

  • key data about Ericsson's customer engagement platforms
  • an overview of the company’s strategy
  • an analysis of the company’s strengths and weaknesses.


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