Salesforce: customer engagement

01 August 2022 | Research

Michelle Lam

Company profile | PPTX and PDF (2 slides) | Customer Engagement| Telecoms Software Market Shares


Salesforce offers cloud-based customer relationship management solutions and enterprise applications. The company’s primary focus is on providing a full digital BSS solution across customer service, marketing automation, analytics and application development.

Information included in this profile

  • Strategy overview
  • Analysis of Salesforce, including strengths and weaknesses


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