Salesforce: customer engagement
04 December 2020 | Research
This profile assesses Salesforce’s BSS products and services in the customer engagement sector. Salesforce offers cloud-based CRM solutions and enterprise applications focused on customer service, marketing automation, analytics and application development.
This company profile provides:
- a company summary
- an overview of the company’s strategy
- an analysis strengths and weaknesses.
IBM Cloud: cloud services
Oracle Communications Applications: digital experience, monetisation and orchestration
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