COVID-19 scenarios for operator business services revenue: worldwide forecast 2019–2024

Operators’ revenue from business services could decline in 2020 by up to 9% due to the impact of COVID-19. This varies significantly by service and geographical region and in the long-term we expect to see an increase in revenue for certain services.

This data annex expands on the global and regional analysis provided in COVID-19 scenarios for telecoms operator service revenue: worldwide forecasts 2019–2024.

Methodology

We built three COVID-19 scenarios around different GDP forecasts based on third-party data: mild, moderate and severe. We quantified the impact of each scenario on telecoms operator business revenue for business services including fixed and mobile voice and data, unified communications, security and other cloud services. These forecasts explore the impact on the revenue and subscriber base for operators.

Geographical coverage

Business services included