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Connected Consumer Survey 2019: digital services in the Middle East

05 May 2020 | Research

Inigo Barker

Survey report | PPTX and PDF (8 slides); Excel | Digital Economy Strategies

"11% of panellists said that they were prepared to entrust their data to their mobile operator in return for some benefit."

This report focuses on aspects of Analysys Mason's Connected Consumer Survey that relate to the behaviour, preferences and plans of smartphone users in the Middle East. In particular, it focuses on respondents' usage of digital services including e-commerce, payments and connected devices.

This report:

  • discusses the main e-commerce trends in the Middle East, including the type of devices that consumers use to purchase goods, the frequency of these payments and the main payment mechanisms for e-commerce and physical commerce
  • provides insight into the organisations that consumers in this region are most willing to trust
  • analyses consumer interest and ownership of various connected devices.

Survey data coverage

The research was conducted between August and September 2019. The survey groups were chosen to be representative of the mobile-internet-using population in the Middle East (ME). We set quotas on age, gender and geographical spread to that effect. There were 4500 respondents in the region.

Geographical coverage

  • Kuwait
  • Oman
  • Qatar
  • Saudi Arabia
  • UAE


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connected consumer services

Connected Consumer Survey

Analysys Mason's Connected Consumer Survey tracks and measures consumers’ changing telecoms and media habits, device ownership, connectivity options and future plans.

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