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Understanding CSP cost transformation: slow adoption of technology is hindering progress

03 April 2019 | Research

John Abraham

Strategy report | PPTX and PDF (6 slides) | Digital Experience

"A poor understanding of the utility of cost transformation can derail CSPs' progress and diminish potential revenue returns."

Most communications service providers (CSPs) acknowledge the importance of cost transformation to maintain margins and support revenue growth, but there is little consensus on what it means in practice. CSPs can achieve effective, sustainable and company-wide cost transformation, but only by radically transforming systems architecture using platform-centred process flows.

This report answers the following questions.

  • What is cost transformation, and what are its key constituent elements?
  • What is the cost transformation maturity model and where do most CSPs find themselves today according to this model?
  • What should CSPs do to accelerate cost transformation?


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