Understanding CSP cost transformation: slow adoption of technology is hindering progress
03 April 2019 | Research
Strategy report | PPTX and PDF (6 slides) | Digital Experience
Most communications service providers (CSPs) acknowledge the importance of cost transformation to maintain margins and support revenue growth, but there is little consensus on what it means in practice. CSPs can achieve effective, sustainable and company-wide cost transformation, but only by radically transforming systems architecture using platform-centred process flows.
This report answers the following questions.
- What is cost transformation, and what are its key constituent elements?
- What is the cost transformation maturity model and where do most CSPs find themselves today according to this model?
- What should CSPs do to accelerate cost transformation?
Low-code platforms can help CSPs to accelerate the transformation of their digital experience
The platform approach to transforming CSP customer experience
Engagement with CSPs’ digital channels in 2020: Middle East and Africa