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SMB IT Channels and Forecasts
Result image
  • 28 May 2019
  • Strategy report
Buy now
Strategies for managed service providers: applying best business practices

Managed service providers operate in a large and rapidly expanding market, but addressing the related revenue opportunity will be challenging. This...

Result image
  • 18 April 2019
  • Article
Buy now
Security and automation were the key themes of Continuum’s European Navigate event

Continuum held its largest European event in March 2019. Security and automation were the two focus areas. This article discusses these themes and...

  • Tom Rebbeck
Result image
  • 15 April 2019
  • Article
Free
The MSP landscape: growth in MSP revenue is attracting new competitors to the market

A large and growing market for MSP services is attracting interest from a variety of companies. This articles explores the strength and weaknesses of...

  • Tom Rebbeck
Result image
  • 15 April 2019
  • Article
Free
The MSP landscape: the importance of MSPs is increasing as IT systems get more complex

More companies are outsourcing IT support to managed services providers (MSPs) as IT services become more complex. This article explores the role of...

  • Tom Rebbeck
Result image
  • 28 January 2019
  • Article
Free
Most MSPs do not track customer satisfaction and underestimate its impact on the business

MSPs operate in a challenging environment. Providing high-quality services is essential to be successful in this competitive space. Most MSPs do not...

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  • 23 January 2019
  • Survey report
Buy now
MSP survey: successful business practices

MSPs operate in a challenging environment. They need to be innovative, develop their staff, provide good customer service and be price-competitive to...

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  • 7 January 2019
  • Survey report
Buy now
MSP survey: sales and marketing techniques

MSPs use a variety of sales and marketing techniques to support their businesses. This report uses a survey of 950 MSPs worldwide to look at the...

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  • 9 January 2018
  • Article
Free
Operators must partner with mature MSSPs if they are to succeed in enterprise security services

Most operators do not have a significant role in the managed security market – we estimate that they won just 17% of addressable spend in 2016. This...

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  • 8 January 2018
  • Strategy report
Buy now
Cyber-security services for large enterprises: opportunities for operators

The market for managed security addressable by operators is substantial – over USD12 billion a year – but operators are missing out on this market....

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  • 22 May 2017
  • Article
Free
Security-as-a-service solutions offer operators the chance to boost enterprise revenue

Many telecoms operators are experiencing declining enterprise revenue, and security solutions offer a promising area of growth. Operators will need...

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