Applications facilitate AI adoption in customer engagement
The telecoms sector is experiencing a profound transformation, with AI becoming pivotal to reshaping customer engagement. Analysis of recent industry announcements reveals a dramatic acceleration in AI adoption, particularly from 2022 onwards, signalling an inflection point for strategic investment.
This article discusses how telecoms companies are implementing AI to enhance operations in the customer engagement segment.
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Author

Dennisa Nichiforov
Principal AnalystRelated items
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