IBM: virtual assistants
16 November 2022 | Research and Insights
Company profile | PPTX and PDF (2 slides) | Customer Engagement
IBM’s virtual assistant, Watson Assistant, enables companies to build their own virtual assistants (VAs) to support both employees and customers. Watson Assistant has been deployed by several telecoms companies to create VAs and streamline customer services.
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- Strategy overview
- Analysis of IBM, including strengths and weaknesses
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