Customer engagement activity tracker 1H 2025
Analysys Mason’s Customer engagement activity tracker provides a detailed list of vendors' public announcements that are relevant to the customer engagement market sector from 2024 onwards.
The tracker is updated bi-annually.
The following information is provided for each announcement, if available.
- Parties involved (vendors and/or operators)
- Product or solution name
- Deal type
- Summary of the announcement and its relevance to customer engagement
- Sub-segment(s), use cases(s), AI solution role(s) and AI type
- Vendor HQ country and region, and focus country and region
- Full date, quarter and year of announcement
- Link to the publicly available source of the quoted information
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