Customer engagement M&A tracker 2024

Analysys Mason’s Customer engagement M&A tracker provides a detailed list of mergers and acquisitions relevant to the customer engagement market segment, with information from 2020 onwards.

The tracker will be updated annually.

The following information is included for each merger or acquisition, if available.

• Buyer's and seller's names
• Deal type and related transaction value
• Summary of each deal and its relevance to the customer engagement market segment
• Relevant sub-segment(s), use case(s), conversational AI type(s) and AI type(s)
• Buyer's and seller’s country and region, based on their respective headquarters
• Full date, quarter and year of deal completion
• Links to publicly available sources for quoted information