Using gamification to improve customer service
"Communications service providers need to implement gamification tools within their organisations to improve customer service."
Inefficient customer service, particularly via direct channels such as call centres, results in high operational costs and a poor customer experience. Communications service providers (CSPs) can implement gamification strategies in call centres to help to improve internal collaboration and customer service and therefore reduce churn.
Information included in this report
- Analysis of CSPs' churn
- How gamification can help to solve these issues
USD1499
Log in to check if this content is included in your content subscription.
Related items
Article
Hyper-automation can re-energise revenue growth, but only if operators look beyond mere cost reduction
Article
Customer engagement revenue continues to grow, driven by enhanced automation capabilities
Tracker report
Customer engagement vendor activity: trends and analysis 1H 2025