How GenAI will shape customer engagement strategies
Generative AI (GenAI) has many potentially transformative use cases for communications service providers (CSPs) and it is not yet clear what approach will be best for each CSP. They should consider the most appropriate scenario for their GenAI deployments before making the necessary preparations.
Information provided in this report
- An analysis of three possible use cases of GenAI for customer engagement deployments
- Key considerations for CSPs that are deciding whether to deploy ready-made solutions or develop solutions in-house
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