The promise of AI remains unfulfilled, not because the technology is not powerful enough, but because it is often too fragmented or complex for users...
This slide deck outlines the topics that our Research and Insights teams will focus on during...
See our forecasts for telecoms operator spending on customer engagement solutions and related services for 2025–2030. This report also provides...
The billing experience remains a persistent source of customer frustration and often leads to decreased customer satisfaction and premature churn....
Hyper-automation, including the use of AI, generative AI (GenAI) and agentic AI, is helping telecoms operators to overcome the challenge of poor...
Customer engagement revenue grew in 2024, with product-related revenue experiencing double-digit growth. However, revenue from professional services...
This report is based on data from Analysys Mason's Customer engagement activity tracker 1H 2025 and discusses evolving trends in the customer...
Learn more about telecoms operator spending on customer engagement software systems and related services in 2024. This report provides details of how...
Ericsson provides major equipment, software and professional services to telecoms operators. This profile assesses Ericsson’s products and...
The Model Context Protocol (MCP) will fundamentally change the way in which applications will be architected and integrated. Unlocking new...
