Ericsson provides major equipment, software and professional services to telecoms operators. This profile assesses Ericsson’s products and...

The Model Context Protocol (MCP) will fundamentally change the way in which applications will be architected and integrated. Unlocking new...

Netcracker is a leading provider of BSS software solutions and professional services focused on end-to-end customer experience management. This...

Operators are using conversational AI to increase lead conversion and improve customer service satisfaction. We assessed ten operators that have...

Zendesk is a cloud-based customer experience platform provider that helps organisations deliver personalised, omni-channel engagements across the...

TP is a global professional services company focused on customer experience. It helps enterprises to run large-scale, tech-enabled operations across...

Concentrix is a global business services and technology company that specialises in customer experience and business process outsourcing (BPO)...

Oracle has revamped its customer experience strategy. This profile assesses Oracle’s business support systems (BSS) products and services in...

NICE is a major provider of cloud-based customer experience platforms and AI-powered contact centre solutions. This profile assesses NICE’s...

ServiceNow recently unveiled its unified customer relationship management (CRM) platform named ServiceNow CRM. This profile assesses...