ChatGPT demonstrates the most promise for operators in the realm of customer support
Ever since OpenAI released ChatGPT in November 2022 and then upgraded it to GPT-4, businesses have been experimenting with the implementation of tools based on large language models (LLMs), like ChatGPT, to enhance user experience across various aspects of their services. Although customer support is the area where LLMs are expected to be most commonly employed, in the telco sector, they have the potential to be used in generic business functions as well.
USD499
Log in to check if this content is included in your content subscription.
Author

Erik Ottosson
AnalystRelated items
Tracker
Mobile operator customer satisfaction metrics 3Q 2025
Case studies report
Telecoms operator growth strategies: case studies and analysis (volume VII)
Case studies report
Operators’ strategies for conversational AI: case studies and analysis