Concentrix: customer engagement
06 August 2025 | Research
Company profile | PPTX and PDF (2 slides) | Customer Engagement| Applications Data and Strategies
Concentrix is enhancing its traditional customer engagement outsourcing model. It is doing this by embedding proprietary AI platforms and analytics into the model in order to help telecoms operators modernise and scale customer engagement.
Information included in this report
- Strategy overview
- Analysis of Concentrix, including strengths and weaknesses
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Author
Patrick Serberis
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