IBM: customer engagement
01 August 2022 | Research
Company profile | PPTX and PDF (2 slides) | Customer Engagement| Applications Data and Strategies
IBM’s Customer Experience Suite offers a wide variety of services for monitoring customer interactions including cloud and mobile solutions, omni-channel experience, intelligent campaigns and customer value optimisation. IBM is focused on enhancing its customer care capabilities with its AI-powered virtual agent Watson Assistant.
Information included in this profile
- Strategy overview
- Analysis of IBM, including strengths and weaknesses
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