NICE: customer engagement

01 August 2025 | Research and Insights

Patrick Serberis

Company profile | PPTX and PDF (2 slides) | Customer Engagement| Applications Data and Strategies


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NICE is combining AI, automation and omni-channel orchestration into its platform and has ambitions to expand into broader enterprise communications.

Information included in this report

  • Strategy overview
  • Analysis of NICE, including strengths and weaknesses

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Author

Patrick Serberis

Research Analyst

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