ServiceNow: customer engagement

01 August 2025 | Research

Patrick Serberis

Company profile | PPTX and PDF (2 slides) | Customer Engagement| Applications Data and Strategies


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ServiceNow has recently expanded further into customer relationship management (CRM) with its ServiceNow CRM solution, delivering industry-specific agentic AI workflows that encompass the entire customer journey, from pre-sale to post-sale use cases.

Information included in this report

  • Strategy overview
  • Analysis of ServiceNow, including strengths and weaknesses

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Author

Patrick Serberis

Research Analyst