ServiceNow: customer engagement
01 August 2025 | Research
Company profile | PPTX and PDF (2 slides) | Customer Engagement| Applications Data and Strategies
ServiceNow has recently expanded further into customer relationship management (CRM) with its ServiceNow CRM solution, delivering industry-specific agentic AI workflows that encompass the entire customer journey, from pre-sale to post-sale use cases.
Information included in this report
- Strategy overview
- Analysis of ServiceNow, including strengths and weaknesses
USD549
Log in to check if this content is included in your content subscription.
Author
Patrick Serberis
Research AnalystRelated items
Market share report
Network automation and orchestration: worldwide market shares 2024
Article
Hyper-automation can re-energise revenue growth, but only if operators look beyond mere cost reduction
Article
Agentic AI is reshaping the orchestration landscape and may drive future telecoms transformations