Zendesk: customer engagement

11 August 2025 | Research

Patrick Serberis

Company profile | PPTx and PDF (2 slides) | Customer Engagement| Applications Data and Strategies


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Zendesk is currently focused on enhancing its AI, automation and voice capabilities to strengthen its position as a global provider of modern, cloud-based, customer engagement solutions.

Information included in this report

  • Strategy overview
  • Analysis of Zendesk, including strengths and weaknesses

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Author

Patrick Serberis

Research Analyst