Using gamification to improve customer service
Inefficient customer service, particularly via direct channels such as call centres, results in high operational costs and a poor customer experience. Communications service providers (CSPs) can implement gamification strategies in call centres to help to improve internal collaboration and customer service and therefore reduce churn.
Information included in this report
- Analysis of CSPs' churn
- How gamification can help to solve these issues
Related items
GenAI will help communications service providers to upgrade CPQ systems for B2B services
Article
CSPs will need to invest in next-generation CPQ systems to compete effectively
Article
CPQ systems: worldwide forecast 2023–2028