Margaret Hopkins (Associate) is Principal Analyst with Exegesys and supplies Analysys Mason with enterprise research. Margaret specialises in fixed and mobile voice and data services for enterprise and SME customers. She has produced research for Analysys Mason in the areas of IP telephony, FMC voice, data services in the WAN, managed services for business, broadband access, network cost modelling, and value-added services for residential customers. She has produced a number of prescient reports on areas such as Ethernet in the WAN, next-generation networks, IP local loop and Internet telephony. She regularly contributes to the international press on a wide range of telecoms issues and has been quoted by the Financial Times, Global Telecoms Business, Telecommunications Online and Total Telecom. Margaret has been associated with Analysys Mason for 20 years. She has an MSc in Telecommunications and Information Systems and started her career in the Post Office Telecommunications Long Range Planning Department.
The recession is having an impact on the market for business data services, but one that is less severe than some other sectors are experiencing. This report provides insight into the effects of the economic crisis on the size and nature of demand for business data services, and includes detailed forecasts that take the latest economic data into account.
Spend on voice services is moving inexorably to mobile, and spend on enterprise voice services is no exception. In Western Europe, enterprise mobile voice spend is expected to grow at a CAGR of ...
This report provides forecasts for spend on business voice, including converged voice solutions, for organisations of 20–500 and 500+ employees in France, Germany, Italy, Spain, Sweden, the UK and Western Europe.
Business data services continue to represent an extremely competitive area of telecoms service provision, comprising 24% of the fixed telecoms market in Western Europe.
VoIP has an enormous amount to offer to large and small businesses. However, large companies are often reluctant to invest in new voice systems, only doing so when there is a trigger event such as a new office, while small companies have very little idea what VoIP can do for them....
