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Fixed services in North America: trends and forecasts 2017–2022

"Fixed broadband will grow rapidly, but deteriorating legacy services in both B2C and B2B will drive down the total fixed revenue from 2020."

Operators in North America benefit from regional monopolies/oligopolies, where having two options for high-speed broadband access is often considered a luxury. This allows operators to raise prices and will lead to a continued growth in broadband revenue, but a strong decline in fixed voice and a saturated enterprise segment will limit overall fixed revenue growth.

This report provides:

  • a 5-year forecast of 44 fixed KPIs for the North America region and for two key countries
  • an in-depth analysis of the trends, drivers and forecast assumptions for each type of fixed service, and for key countries
  • an overview of operator strategies and country-specific topics, which highlights similarities and differences between countries
  • a summary of results, key implications and recommendations for fixed operators.

Geographical coverage

Countries modelled individually

  • Canada
  • USA

Data coverage

Fixed connections


  • Voice, broadband, IPTV, dial-up
  • Narrowband voice, VoBB
  • DSL, FTTP/B, cable, BFWA, other

Fixed revenue


  • Service,1 retail
  • Voice, broadband, IPTV, dial-up, BNS
  • DSL, FTTP/B, cable, BFWA, other

Fixed voice traffic


  • Outgoing minutes, MoU

1Service revenue is the sum of retail and wholesale revenue.