Unlocking GBP120 million in gains for a FTSE100 consumer goods giant via an operating model overhaul

 “By working shoulder to shoulder with our client, we helped shape a future-fit operating model that now delivers tangible results both in measurable outcomes and long-term strategic value.”

– Oli Barnett, Partner 

The challenge

A FTSE100 company wanted to recraft and implement a new corporate vision, with a comprehensive redesign of its enterprise operating model 

A leading FTSE100 global consumer products company set out to refresh its strategic operations and redefine its enterprise operating model (EOM) to support a new vision focused on consumer intimacy and sustainable growth. This required a complete redesign of the company’s end-to-end services across people, processes, data and technology, along with the modernisation of its core platforms including BlueYonder, Salesforce, ServiceNow, S4/HANA and Workday.

Our approach 

We created an entirely new operating model design

We mobilised a 150-strong team from within the client’s organisation, delivering a sprint-based approach that enabled rapid progress while managing complex cross-functional dependencies. Working closely with senior leadership and the board, we aligned on a bold new EOM vision, refined strategic priorities and resolved key design decisions across organisational structure, processes, data and technology. Our collaborative approach ensured clarity on the new global business services model and its value case, paving the way for new strategic partnerships.

The impact

Major transformational shifts created direct cost benefits of over GBP120 million

The transformation services we provided helped the client to deliver a fully reimagined operating model, complete with refreshed capabilities, measurable outcomes and a robust technology roadmap that secured a 5-year investment case. Executed on time and on budget, the programme enabled the client to realise over GBP120 million in direct cost benefits and establish a scalable foundation for long-term growth.