The billing experience remains a persistent source of customer frustration and often leads to decreased customer satisfaction and premature churn....

Customer engagement revenue grew in 2024, with product-related revenue experiencing double-digit growth. However, revenue from professional services...

This report is based on data from Analysys Mason's Customer engagement activity tracker 1H 2025 and discusses evolving trends in the customer...

Learn more about telecoms operator spending on customer engagement software systems and related services in 2024. This report provides details of how...

Ericsson provides major equipment, software and professional services to telecoms operators. This profile assesses Ericsson’s products and...

Netcracker is a leading provider of BSS software solutions and professional services focused on end-to-end customer experience management. This...

Operators are using conversational AI to increase lead conversion and improve customer service satisfaction. We assessed ten operators that have...

Zendesk is a cloud-based customer experience platform provider that helps organisations deliver personalised, omni-channel engagements across the...

TP is a global professional services company focused on customer experience. It helps enterprises to run large-scale, tech-enabled operations across...

Concentrix is a global business services and technology company that specialises in customer experience and business process outsourcing (BPO)...