Catalogue complexity has become a binding constraint for telecoms operators. This report sets out a practical path to modernisation through...

Operators’ customer engagement AI announcements have fallen by more than half since their 2024 peak, but the activity that remains is deeper...

Operators announced more than 1100 AI activities between 2018 and 1H 2026, but customer-engagement-related announcements have fallen sharply from...

Concentrix is repositioning itself, moving from human-led customer care towards AI-enabled operations, and pairing outsourced contact centre delivery...

Amdocs provides a unified, AI-native engagement platform that supports both B2B and B2C use cases at scale, with agentic AI capabilities embedded...

Qvantel’s approach is built around using AI agents tied to specific use cases to drive efficiency gains across the customer...

Flytxt is an independent supplier of AI and omni-channel marketing automation solutions for customer lifetime value management and customer...

Foundever is a global customer experience outsourcing and technology provider. This profile assesses Foundever’s products and services in the...

NiCE is a major provider of cloud-based customer experience platforms and AI-powered contact centre solutions. This profile assesses NiCE’s...

The opportunity that AI presents in BSS is shifting from cost reduction to revenue growth. Vendors at DTW Ignite 2026 focused on how agentic AI can...