Telecoms operators worldwide collectively announced over 750 AI-based activities between 2018 and 2024. One in four of these related to...

Acquisition activity in the customer engagement segment has remained relatively stable, with the exception of a spike in the number of acquisitions...

Oracle revealed its new AI Agent Studio at its recent analyst summit. This platform provides customers with direct access to generative AI (GenAI)...

ServiceNow has acquired logik.ai – a robust, artificial intelligence (AI)-powered configure, price, quote (CPQ) platform – with the...

FutureNet World 2025 showcased how next-generation OSS and AI are transforming the telecoms industry. Many discussions centred on the ability of...

This tracker provides comprehensive details of mergers and acquisitions relevant to the customer engagement market segment, with information from...

Customer engagement solutions are increasingly incorporating copilots. The next step is to introduce autonomous agents, known as agentic AI, to...

This tracker provides a list of products and solutions from vendors in the customer engagement...

Advances in artificial intelligence and machine learning mean that communications service providers can use customer experience indexes instead of...

Generative AI (GenAI) is poised to transform the telecoms industry, drive innovation and shape the future of telecoms applications. This article...