The billing experience remains a persistent source of customer frustration and often leads to decreased customer satisfaction and premature churn....
Hyper-automation, including the use of AI, generative AI (GenAI) and agentic AI, is helping telecoms operators to overcome the challenge of poor...
Customer engagement revenue grew in 2024, with product-related revenue experiencing double-digit growth. However, revenue from professional services...
Learn more about telecoms operator spending on customer engagement software systems and related services in 2024. This report provides details of how...
Ericsson provides major equipment, software and professional services to telecoms operators. This profile assesses Ericsson’s products and...
The Model Context Protocol (MCP) will fundamentally change the way in which applications will be architected and integrated. Unlocking new...
Netcracker is a leading provider of BSS software solutions and professional services focused on end-to-end customer experience management. This...
Operators are using conversational AI to increase lead conversion and improve customer service satisfaction. We assessed ten operators that have...
Zendesk is a cloud-based customer experience platform provider that helps organisations deliver personalised, omni-channel engagements across the...
TP is a global professional services company focused on customer experience. It helps enterprises to run large-scale, tech-enabled operations across...
