GenAI is generating a great deal of interest in the telecoms industry, but its implementation in live operations is far from simple and therefore...

Discussions about the ever-evolving telecoms operational fabric (previously known as OSS/BSS) were at the heart of the TM Forum’s Digital...

The monetisation platforms market is changing; smaller players are taking more-radical positions in the market as they attempt to challenge the...

As the roll-out of 5G continues, communications service providers (CSPs) must take more precautions to protect themselves against the security...

CSPs are shifting towards digital engagement channels (websites, self-care apps and social media) to improve customer satisfaction, broaden their...

SaaS enables CSPs to experiment with new services without the risk associated with the high upfront cost of other deployment...

The roll-out of 5G has driven CSPs to innovate in order to broaden their revenue streams across different industry verticals. CSPs are looking for...

TM Forum’s Digital Transformation World (DTW) 2022 was held in Copenhagen on 20–22 September 2022. Beyond the excitement of the return of...

The three fundamental building blocks of BSS of the future are customer engagement, monetisation platforms and digital marketplaces. In the long...

This article gives an overview of the key findings from Analysys Mason's report 'CSPs’ B2B success will be defined by the flexibility of their...