An important part of CSPs' strategy to enable a truly modern digital experience lies in transforming legacy customer engagement systems. This calls...
This report looks at the factors that are driving extensive change in communications service providers' (CSPs’) approaches to monetisation, the...
This whitepaper looks at the factors that are driving CSPs to make extensive changes to their approaches to digital engagement and the key trends...
Digital channels are more important than ever due to the COVID-19 pandemic. Several CSPs shared their experiences in supporting customers with...
Communications service providers (CSPs) are considerably behind digital natives when it comes to providing a digital experience. This report focuses...
Communications service providers (CSPs) are considerably behind digital natives when it comes to providing a digital experience. This report focuses...
The social distancing and work-from-home norms that COVID-19 has brought about will accelerate CSPs’ adoption of automation and self-service...
Communications service providers (CSPs) are considerably behind digital natives in terms of providing a digital experience. This report focuses on...
Communications service providers (CSPs) are considerably behind digital natives in terms of providing a digital experience for their customers. This...
FastData is a Telefónica-developed intelligent data lake that enables fast and flexible data aggregation and querying, initially across BSS,...
