This report uses consumer survey data to analyse customer satisfaction KPIs such as Net Promoter Score (NPS) and churn intention among smartphone...
This article outlines some of the initiatives that operators have put in place to help realise their own and their customers’ aspirations for...
This report uses consumer survey data to analyse the digital experience of smartphone users in the Middle East. It considers respondents’ use...
This report provides an analysis of the impact of value-added services on customer satisfaction metrics such as NPS and churn intention based on a...
This report uses consumer survey data to analyse smartphone users’ data consumption in the Middle East and its impact on customer...
This report provides key findings from consumer survey data from Spain and gives an analysis at the operator level. It covers fixed broadband, mobile...
This report provides key findings from consumer survey data from France and gives an analysis at the operator level. It covers fixed broadband,...
This data set summarises the most-relevant mobile customer experience KPIs for major operators in 21 countries based on primary...
This report focuses on how consumers engage with mobile financial services in the Middle East. It presents data on mobile payments, mobile commerce...
This report provides key findings from consumer survey data from the UK and gives an analysis at the operator level. It covers fixed broadband,...
