Amdocs accelerates generative AI deployment for CSPs, leading in the race to adopt generative AI solutions

23 August 2023 | Research

Adaora Okeleke

Article | PDF (4 pages) | Data, AI and Development Platforms

"CSP vendors must build an ecosystem of partners to ensure that their generative AI strategies align with the priorities that they set out for both themselves and their customers."


As generative AI (GenAI) activities are increasing in the telecoms industry, Amdocs has launched its amAIz framework which provides operators with a platform for developing generative AI use cases. The amAIz framework aggregates capabilities at lower levels of the generative AI value chain including foundation models (FMs), machine learning operations (MLOps) platforms and Model Hubs. The amAIz framework will then use these to build generative AI into its portfolio of solutions.

Amdocs will showcase these capabilities to communications service providers (CSPs) with the aim of developing custom solutions for them in a governed and convenient way. Amdocs will provide new professional services around the framework, including prompt engineering, fine-tuning and the monitoring of FMs. Amdocs’ CSP customers using this framework will benefit from faster time-to-value for generative AI solutions, while Amdocs gains total cost of ownership (TCO) benefits. However, to succeed with its amAIz framework, Amdocs must continue to evolve its generative AI partnerships at the lower levels of the value chain to deliver a comprehensive framework to CSPs. 


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Adaora Okeleke

Principal Analyst, expert in AI and data management