AT&T is using ServiceNow to transform its OSS strategy

17 May 2023 | Research

Raúl Simmons Pérez

Article | PDF (2 pages) | Automated Assurance

"AT&T's deployment of ServiceNow has helped AT&T to automate its IT processes, reduce manual intervention and enhance its customer service experience."


ServiceNow is a cloud-based platform that offers a range of IT service management (ITSM) solutions. This article discusses the success that AT&T has achieved in implementing ServiceNow to streamline its IT operations and to enhance its customer service experience.


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Raúl Simmons Pérez