ChatGPT demonstrates the most promise for operators in the realm of customer support
"It now seems almost inevitable that applications such as ChatGPT will, in some form, become a cornerstone of future customer support processes."
Ever since OpenAI released ChatGPT in November 2022 and then upgraded it to GPT-4, businesses have been experimenting with the implementation of tools based on large language models (LLMs), like ChatGPT, to enhance user experience across various aspects of their services. Although customer support is the area where LLMs are expected to be most commonly employed, in the telco sector, they have the potential to be used in generic business functions as well.
Author
Erik Ottosson
AnalystRelated items
Video
The state of 5G
Article
Mobile operators are neglecting sustainability-conscious consumers – a market worth billions of dollars
Article
The decline in mobile revenue has accelerated since the launch of 5G but the situation may be improving