Rogers Communications: a proactive assurance solution

13 June 2022 | Research

Raúl Simmons Pérez

Case study | PPTX and PDF (4 slides) | Automated Assurance

"Rogers Communications has implemented ServiceNow’s Customer Service Management solution in place of various systems to consolidate its approach to customer service."


Rogers Communications used ServiceNow’s Customer Service Management solution to unify its service assurance processes. This provided customers with a unified service portal and increased QoS. 

Information provided about this project

  • Business drivers
  • Challenges
  • Benefits


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