Sprint: transformation of care and commerce functions has reduced costs and improved customer experience

18 June 2020 | Research

Case study | PPTX and PDF (7 slides) | Customer Engagement

"Sprint was under pressure to improve its customer experience and reduce its cost of operations."

Sprint had a very complex architecture framework that was expensive to support and maintain. The addition of any new service or functionality required further customisation, which was expensive and further delayed Sprint’s time to market for new products and services. These factors also had a detrimental impact on the end-customer experience.

This case study provides:

  • an overview of Sprint’s transformation of its commerce and care functions
  • an outline of the business challenges and key drivers
  • information about the strategy adopted by Sprint to complete the transformation successfully.


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