Verizon: AI and analytics implementation to support FiOS

"Verizon's use of analytics and AI to resolve challenges in its FIOS offering provides a template for all operational processes."

Verizon's FiOS services were generating lower revenue and were more costly to support and install than the operator had expected. Verizon used a combination of open-source and proprietary analytics software to resolve the challenges.

This case study provides:

• an outline of Verizon’s analytics strategy
• an understanding of some of the tools, including the open-source software solutions
• an overview of Verizon’s implementation.