Verizon: AI and analytics implementation to support FiOS

08 May 2020 | Research

Justin van der Lande

Case study | PPTX and PDF (5 slides) | Data, AI and Development Platforms

"Verizon's use of analytics and AI to resolve challenges in its FIOS offering provides a template for all operational processes."

Verizon's FiOS services were generating lower revenue and were more costly to support and install than the operator had expected. Verizon used a combination of open-source and proprietary analytics software to resolve the challenges.

This case study provides:

  • an outline of Verizon’s analytics strategy
  • an understanding of some of the tools, including the open-source software solutions
  • an overview of Verizon’s implementation.


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