Amdocs: customer engagement

01 August 2025 | Research

Patrick Serberis

Company profile | PPTX and PDF (2 slides) | Customer Engagement| Applications Data and Strategies


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Amdocs is expanding the role of generative AI agents within its Customer Experience Suite to support greater automation across use cases such as marketing and customer care.

Information included in this report

  • Strategy overview
  • Analysis of Amdocs, including strengths and weaknesses

USD549

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Author

Patrick Serberis

Research Analyst