Huawei: customer engagement

01 August 2022 | Research

Michelle Lam

Company profile | PPTX and PDF (2 slides) | Customer Engagement| Telecoms Software Market Shares


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Huawei’s customer engagement offerings include SmartCare, Customer Engagement Center (CEC) and Commerce. The company is focused on expanding the scope of its customer experience management functionalities to provide cloud-native and omni-channel platforms for B2B use cases.

Information included in this profile

  • Strategy overview
  • Analysis of Huawei, including strengths and weaknesses

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