Huawei: customer engagement

01 August 2022 | Research

Michelle Lam

Company profile | PPTX and PDF (2 slides) | Customer Engagement| Telecoms Software Market Shares


Huawei’s customer engagement offerings include SmartCare, Customer Engagement Center (CEC) and Commerce. The company is focused on expanding the scope of its customer experience management functionalities to provide cloud-native and omni-channel platforms for B2B use cases.

Information included in this profile

  • Strategy overview
  • Analysis of Huawei, including strengths and weaknesses


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