ServiceNow: Telecommunications Service Operations Management
06 April 2022 | Research
Company profile | PPTX and PDF (5 slides) | Service Design and Orchestration| Applications Data and Strategies
ServiceNow is expanding its SaaS offerings in the telecoms and IT management space. Its Telecommunications Service Operations Management product enables communications service providers (CSPs) to automate and optimise their workflows to improve customer experience.
Information included in this profile
- Strategy overview
- Analysis of ServiceNow, including strengths and weaknesses
- Overview of Telecommunications Service Operations Management
- Product summary
- ServiceNow's key customers
Author

Michelle Lam
Senior AnalystRelated items
Framework report
Digital twins in telecoms: a framework for understanding the opportunity and ecosystem
Article
Agentic applications and no-code GenAI development are set to revolutionise operational systems
Strategy report
Network and service APIs: implications for CSPs’ operational systems