Customer experience management tracker 2024

24 May 2024 | Research

Raúl Simmons Pérez

Tracker | Excel | Customer Engagement

"This tracker provides an overview of the telecoms customer experience management software products/solutions offered by vendors."


Analysys Mason's Customer experience management tracker provides a list of the solutions from 12 vendors in the customer experience management space. The tracker also includes a brief description of product focus and functionality. It will be updated annually.

The following vendors are included in the tracker.

Amdocs IBM Pega
CSG Netcracker Qvantel
Ericsson Nokia Salesforce
Huawei Oracle SAP


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Trackers and data sets

Analysys Mason tracks and analyses changing telecoms metrics.

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Raúl Simmons Pérez