GenAI in the network: CSP progress in adopting GenAI for network operations

AI and generative AI (GenAI) capabilities are becoming crucial for communications service providers (CSPs) to achieve their strategic business and operational objectives, including digital transformation, service innovation and monetisation and customer retention.

GenAI adoption is increasingly expanding within CSPs’ network operations, evolving from experimentation to real-world implementations to support operational automation, network and cloud modernisation, and to enable the transformation to new service and business models.

Google Cloud partnered with Analysys Mason in a study to evaluate the progress of GenAI in network operations, examining CSPs' use case priorities, implementation strategies, challenges, best practice and organisational transformation efforts to support their GenAI initiatives.

This report showcases the main findings from the online survey and CSP interviews.