Unlocking greater intelligence and innovation in OSS/BSS with a unified cloud, data and AI platform
07 April 2026 | Research and Insights
Justin van der Lande | Dennisa Nichiforov | Michelle Lam
Perspective | PDF | Automated Assurance| Applications Data and Strategies
"The telecoms industry must accelerate digital transformation to keep pace with rising customer expectations and operational complexity."
It is imperative that communications service providers (CSPs) accelerate their adoption of cloud, big data and AI as part of OSS/BSS modernization. Customer expectations are moving rapidly towards digitalized, real-time experiences, while 5G is contributing to the operational complexity of new use cases such as network slicing, B2B2X billing and edge-enabled services.
The path forward is to accelerate cloud migration, transform data intelligence and increase AI adoption. Migrating OSS/BSS to a cloud-native environment simplifies complexity, improves efficiency and unlocks new revenue streams. Cloud-native platforms also provide access to advanced toolsets, robust data pipelines and AI applications to enable more agile, intelligent and dynamic operations and greater innovation.
Unlocking greater intelligence and innovation in OSS/BSS with a unified cloud, data and AI platform
Download (PDF)Authors
Justin van der Lande
Research Director
Dennisa Nichiforov
Principal Analyst