Automated assurance: worldwide market shares 2020

22 October 2021 | Research

Michelle Lam | Justin van der Lande

Market share report | PPTX and PDF (41 slides); Excel | Automated Assurance

"5G and cloud became key investment drivers for assurance in 2020 as CSPs started to roll out 5G standalone and edge cloud infrastructure in preparation for a new generation of use cases."


This report provides market share data for communications service provider (CSP) spending on telecoms-specific automated assurance (AA) software systems and related services for 2020. It provides details of how the spending varied by delivery model, vendor and region. The report also includes profiles of the leading vendors in the market.

Key questions answered in the automated assurance market share

  • What was the overall size of the market (automated assurance software systems for the telecoms industry) and what drove this spending among CSPs?
  • What were the early investment trends in 2020 that are likely to make the largest impact in the market the next few years?
  • Who are the major vendors and what is their share of revenue in the automated assurance systems market?
  • What are the different drivers and growth rates of CSP spending on products and professional services?

Who should read this report

  • Vendor strategy teams that need to understand the key areas of growth in the automated assurance software systems market.
  • Product management teams that are responsible for feature functionality, and product marketing teams that are responsible for market share growth.
  • Market intelligence teams at vendors that want to understand how their competitors compare with each other.
  • CSPs that are planning digital transformation journeys and want to ensure that their current vendors are staying up to date.

This report and associated data annex provide:

  • detailed market share data for the automated assurance software systems market, split by:
    • two delivery types: product and professional services
    • eight geographical regions: Central and Eastern Europe (CEE), developed Asia–Pacific (DVAP), emerging Asia–Pacific (EMAP), Latin America (LATAM), the Middle East and North Africa (MENA), North America (NA), Sub-Saharan Africa (SSA) and Western Europe (WE)
  • analysis of the business environment and regional dynamics that will influence the automated assurance market
  • a detailed market definition
  • recommendations for vendors
  • detailed profiles of 15 vendors in this market.

Company coverage

  • Anritsu
  • BMC Software
  • Broadcom
  • Empirix (an Infovista company)
  • Ericsson


  • EXFO
  • Hewlett Packard Enterprise (HPE)
  • Huawei
  • IBM
  • Infovista


  • Nokia
  • Salesforce (ClickSoftware)
  • ServiceNow


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Michelle Lam


Justin van der Lande

Research Director