Digitising customer experience: telecoms case studies
"By digitising customer experience, operators can increase loyalty, reduce operating costs through automation and increase revenue by reducing friction points."
This report uses five case studies to understand how telecoms operators worldwide are digitising customer experience. It assesses the impact of these efforts on realising cost savings and revenue uplift, and in terms of operational improvements (such as churn reduction and customer support issue resolution).
The following operators are included as case studies.
|
|
For more information, please read the associated article here.
USD4999
Log in to check if this content is included in your content subscription.
Related items
Tracker
Mobile operator customer satisfaction metrics 3Q 2025
Case studies report
Telecoms operator growth strategies: case studies and analysis (volume VII)
Case studies report
Operators’ strategies for conversational AI: case studies and analysis