Service design and orchestration: worldwide market shares 2021

06 July 2022 | Research

Alex Bilyi Justin van der Lande

Market share report | PPTX and PDF (32 slides); Excel | Service Design and Orchestration

"CSPs have continued to invest in OSS modernisation because it is a critical component of SDO architecture when it comes to facilitating increased degrees of automation."


This report provides market share data for communications service provider (CSP) spending on telecoms-specific service design and orchestration (SDO) software systems and related services for 2021. It provides details of how the spending varied by delivery model, vendor and region. The report also includes profiles of the leading vendors in the market.

Key questions answered in the service design and orchestration market share report

  • What was the overall size of the market (service design and orchestration software systems for the telecoms industry) and what drove this spending among CSPs?
  • Who are the major vendors and what is their share of revenue in the service design and orchestration systems market?
  • What are the different drivers and growth rates of CSP spending on products and professional services?

Who should read this report

  • Vendor strategy teams that need to understand the key areas of growth.
  • Product management teams that are responsible for feature functionality and product marketing teams that are responsible for market share growth.
  • Market intelligence teams at vendors that want to understand how their competitors compare with each other.
  • CSPs that are planning digital transformation journeys and want to ensure that their current vendors are staying up to date.

This report and the associated data annex provide:

  • detailed market share data for the service design and orchestration systems and services market, split by:
    • two delivery types: product and professional services
    • eight geographical regions: Central and Eastern Europe (CEE), developed Asia–Pacific (DVAP), emerging Asia–Pacific (EMAP), Latin America (LATAM), the Middle East and North Africa (MENA), North America (NA), Sub-Saharan Africa (SSA) and Western Europe (WE)
  • analysis of the business environment and regional dynamics that will influence the service design and orchestration market
  • a detailed market definition
  • recommendations for vendors
  • detailed profiles of 10 vendors in this market.

Company coverage

  • Accenture
  • Amdocs
  • Ericsson
  • GE Smallworld


  • Hewlett Packard Enterprise (HPE)
  • Huawei
  • NEC/Netcracker


  • Nokia
  • Oracle


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