Small and medium-sized enterprise mobile services usage: 1Q 2025 business survey

Analysys Mason surveyed 910 small and medium-sized enterprises (SMEs) in Germany, Singapore, the UK and the USA between December 2024 and January 2025 to assess their telecoms and IT usage patterns and buying behaviours.

This report focuses on findings from the questions that we asked SMEs about their mobile connectivity usage. It also assesses how the adoption of these services varies by factors such as size of business, country and industry vertical.

Topics analysed

• Use of mobiles by employees for business purposes
• Use of consumer mobile services alongside business mobile contracts
• Supplier choice
• Interest in, and adoption of, mobile security services

Questions answered in this report

• What proportion of employees at SMEs use mobile connectivity services for business purposes?
• What proportion of employees at SMEs have dedicated business handsets provided for them by their employer?
• What is the type of mobile contract that SMEs are using for their mobile connectivity needs?
• From which providers are SMEs purchasing their mobile cyber-security solutions?

Geographical coverage

• Germany
• Singapore
• UK
• USA