Malaysia: telecoms operator business and IT services forecast

18 March 2025 | Research

Forecast report | PPTX and PDF (13 slides) | SME Services| Enterprise Services

"Operator business revenue will grow steadily during the forecast period; mobile handset, IT and fixed broadband services will be the largest contributors."

This report provides an outlook on the telecoms and ICT services market in Malaysia for micro, small, medium-sized and large businesses. It contains forecasts for fixed and mobile voice and data network services, as well as ICT services such as security, co-location and hosting, unified communications and cloud services.

Information included in this report

Forecasts for operator services to micro, small, medium-sized and large businesses
Quantification of revenue, the number of connections or users and ARPU for each service and each business size segment (micro, small, medium-sized and large)
Estimate of the total market for IT services that is addressable by operators and the share that they are likely to achieve for six service categories
Demographic data on the number of employees, businesses and sites within each business size segment (note that we include entities in the government and public sectors).

It also provides short profiles of operators that are active in the business market in Malaysia, including CelcomDigi, Maxis and Telekom Malaysia.

Coverage

Geographical coverage

Services IT

Malaysia

Mobile

Mobile handset
Mobile broadband
IoT connectivity

Fixed

Narrowband voice
VoBB
ADSL/SDSL, vDSL, FTTP/B, cable, FWA, satellite and other fixed broadband
Dedicated connections: below 100Mbit/s, 100Mbit/s and up to 1Gbit/s, and at least 1Gbit/s

Other business services

Co-location and hosting
Infrastructure as a service and platform as a service (IaaS/PaaS)
Software as a service (SaaS)
Security
Enterprise mobility
Desktop management

Business sizes

Micro (0–9 employees)
Small (10–49 employees)
Medium (50–249 employees)
Large (250+ employees)

Click below to take you to the latest dataset if you are logged in and it is part of your subscription. The DataHub interface will only show you the data to which you are subscribed.

Launch DataHub

Country-specific business forecasts

Analysys Mason's operator business services forecast reports provide a comprehensive overview of the business telecoms and ICT markets in 52 countries around the world.