Unlocking early opportunities for generative AI in assurance

05 February 2024 | Research

Dennisa Nichiforov

Strategy report | PPTX and PDF (6 slides) | Automated Assurance

"GenAI has the ability to optimise assurance processes, but CSPs have to tackle its implementation challenges head-on."


Generative AI (GenAI) has the potential to boost the efficiency of assurance systems within communications service providers' (CSPs') operations. Early adoption would benefit CSPs but there are concerns related to cost, data access, current process capabilities and implementation requirements.

Information provided in this report

  • An understanding of the challenges that CSPs are facing as they explore the use of GenAI within assurance processes
  • Insights into the emerging use cases in assurance and three approaches that CSPs should consider to accelerate the adoption of GenAI
  • An analysis of each of these three approaches



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