AI solutions for SMEs: strategies for telecoms operators

Operators have an opportunity to grow revenue by meeting small and medium-sized enterprises' (SMEs') demand for AI solutions. However, the market is increasingly crowded, leading to confusion for SMEs and competition for operators.

This report provides:

• a discussion of the opportunity for operators to address SMEs' demand for AI services
• recommendations for how operators should position AI solutions to support their broader SME strategy
• recommendations for how operators can differentiate their AI solutions for SMEs
• details of five AI solutions (from Deutsche Telekom, Orange Business, Verizon and Vodafone) that operators are either currently offering or plan to offer to their SME customers.