Intelligent robotic process automation and why communications service providers need it

19 February 2020 | Research

Justin van der Lande

Strategy report | PPT and PDF (9 slides) | Data, AI and Development Platforms

"Intelligent RPA is a new step in the rapidly growing RPA market, helping to automate complex processes and adding to the number of use cases that RPA tools can support."

Robotic process automation (RPA) solutions enable communications service providers (CSPs) to automate manual processes or tasks with software. RPA solutions are best suited to simple, laborious tasks where core processes, systems and tools are left largely unchanged and offer automation with minimal disruption and cost. However, adding artificial intelligence (AI) to RPA could give CSPs the ability to address a new set of complex automations, and improve their ability to refine and optimise each process.

This report provides:

  • recommendations for operators that are considering RPA and want to apply further automations to their operational processes
  • a discussion of the technology, the challenges it can address and the solutions it provides
  • three 'snapshots' of information about vendors that provide RPA tools: Automation Anywhere, Blue Prism and UiPath
  • an overview of intelligent RPA for vendors and systems integrators (SIs) that are engaged with transformation projects and could also benefit from the support that RPA tools provide.


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Justin van der Lande

Research Director