Cloud-based voice and unified communications: operator strategies for SMEs
07 October 2021 | Research
Strategy report | PPTX and PDF (10 pages) | SME Services
"Operators may miss out on growth in the unified communications market as SMEs increasingly adopt cloud-based solutions and services beyond voice."
Small and medium-sized enterprises' (SMEs') adoption of cloud-based voice and unified communications (UC) services has accelerated as a result of the COVID-19 pandemic. Operators play a major role in this market, but face competition from over-the-top service providers and local cloud voice specialists.
This report provides:
- an analysis of the opportunities for operators to enhance their cloud-based voice and UC portfolios to address the needs of SMEs
- information and insights about business demand and the competitive landscape
- an overview of operators' strategies for increasing customer value and providing effective differentiation.
USD1499
Log in to check if this content is included in your content subscription.
Author
Catherine Hammond
Research DirectorRelated items
Case studies report
Telecoms operator growth strategies: case studies and analysis (volume VII)
Article
Unlimited consumer plans pose a threat to business mobile, but B2B teams have some options to respond
Forecast report
Worldwide operator business services for SMEs: forecast 2024–2029